Privacy Policy

[Intosh Computing Services] (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our IT services, or interact with us.

By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following information when you use our services:

• Personal Information: Name, phone number, email address, billing/shipping address, and payment details.

• Device Information: Device type, operating system, serial numbers, and repair/service history.

• Service Information: Details of IT services requested, performed, or completed.

• Website Information: IP address, browser type, cookies, and general usage data.

2. How We Use Your Information

Your information may be used to:

• Provide and manage IT repair and support services.

• Process payments and issue receipts or invoices.

• Communicate with you about service status, updates, or follow-ups.

• Improve our website, services, and customer experience.

• Meet legal, tax, and regulatory obligations.

We do not sell, rent, or trade your personal information.

3. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or storage is completely secure.

4. Data Retention

We keep personal and service-related information only as long as necessary to provide services, maintain business records, or comply with legal requirements.

5. Sharing of Information

We may share your information with:

• Service Providers: For payment processing, shipping, or secure data backup.

• Legal Compliance: When required by law, regulation, or legal process.

We will not share your information with third parties for marketing purposes without your explicit consent.

6. Customer Data on Devices

When servicing your devices:

• We do not access your personal files unless required to complete the service.

• We strongly recommend backing up your data before bringing in your device.

• While we take precautions, we are not responsible for data loss.

7. Your Rights

You may have the right to:

• Access, correct, or delete the personal data we hold about you.

• Request a copy of your information.

• Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Improve site performance.

• Analyze usage trends.

• Enhance user experience.

You can disable cookies in your browser settings, but some features may not work as intended.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to support@intosh.net.

Effective date: 1/1/2025